Sales Force Automation

Engage Customers and Compete
Maximize sales with a tightly integrated, complete set of lead-to-contract sales tools

Close and Win Deals
Enable sales teams with mobile apps, a complete customer 360, and sales team collaboration

Expand and Predict Sales
Cross-sell and up-sell using white space analysis and product recommendations

Unified Sales and Service

Track and Manage
Enable sales and service teams to capture, manage, and share service issues using Oracle Engagement Cloud

Provide Answers
Empower sales and service reps with access to knowledge content within the context of the service request

Service Request Analytics
Gain real-time insight into service performance using prebuilt reports and custom reporting options

Sales Performance Management

Plan and Optimize
Align territories, quotas, and incentive plans to the business strategy

Motivate and Reward
Use games, performance tactics, and rewards to promote targeted behaviors

Coach and Train
Identify successful selling techniques and offer in-context coaching

Partner Relationship Management

Recruit and On-Board
Accelerate channel sales using a fully-branded partner portal, self-service registration, and automated assignment

Engage and Plan
Use channel program management, business planning, market development funds, and social collaboration to engage with partners

Deliver and Track
Achieve sales results with partners and track results throughout the sales cycle

Customer Data Management

Consolidate and Cleanse
Build a clean and correct master profile from multiple sources that everyone can trust

Complete and Enrich
Build a better record by enriching your customer profile with data from a variety of sources

Coordinate and Share
Share complete and accurate data with other systems for faster decision making

Unified CX Platform

Data Driven
Engage effectively with clean, complete customer data and data visualization capabilities

Configure and extend Oracle’s CX Suite for your organization

Connect with any 1st or 3rd party application

Protect your brand with Oracle’s end-to-end security and reliability